Track Your Order
From the loom in Patan to your doorstep - see exactly where your handmade pieces are, and what happens at every stage.
Order lookup
Where is my order?
Enter the order number from your confirmation email along with the email you ordered with. Statuses update the moment our workshop does - verified, in production, ready, shipped, delivered.
What to expect
Every order's journey
1.Order Confirmed
We've received your order and are reviewing it.
2.In Production
Your items are being prepared by our artisans.
3.Quality Check
Finished and checked, being packed for dispatch.
4.Shipped
On its way to you.
5.Delivered
Enjoy your handmade pieces!
Once it ships
How long the road usually takes
In-stock pieces leave the workshop within 1–3 business days; made-to-order work ships on the date we agreed with you. From the shipping confirmation onward, these are the honest windows we see across thousands of parcels.
Full rates, packaging details, and customs notes live on the shipping policy page.
Typical delivery after dispatch
- U.S. mainland
- 3–5 business days
- Alaska, Hawaii & rural routes
- 5–7 business days
- Canada
- 5–10 business days
- UK & Europe
- 7–14 business days
- Rest of world
- 10–21 business days
Every parcel is tracked; you receive the courier link in your shipping confirmation email.
Three emails mark the journey: order confirmed, parcel shipped (with tracking), and delivered. If one goes missing, check spam - then check with us.
Need a hand?
We watch every parcel too
If anything about your delivery looks off, our support team can see the same tracking you can - and a few things you can't.
