Contact Us
A small team - quick to reply, glad to help, and never a chatbot in sight.
Choose your channel
Four ways to reach a real person
Every message lands with the same small team that packs your order - so whether you write, call, or open a ticket, you are talking to someone who can actually walk over and check the shelf.
During Dashain and Tihar, when our Kathmandu workshop pauses to celebrate, replies may take an extra day. We will always say so on this page first.
Email the team
Replies within 1 business daysupport@poshakghar.com
Best for general questions, gift advice, and anything that needs a considered answer. A real person reads every message - no auto-responders.
Call or text
Mon-Fri 9am-6pm ET+1 (470) 645-1977
For quick questions about an order in progress or help choosing between two pieces. Outside hours, leave a message and we call back next morning.
Open a support ticket
First reply within 1 business dayThe surest route for order issues - damage, delays, exchanges. You get a ticket number, and every reply is tracked until it's resolved.
Wholesale & partnerships
Proposals within 48 hourstrade@poshakghar.com
Retail buyers, event planners, and corporate gifting programs. Tell us your headcount and dates; we return a tiered quote and lookbook.
Send us a message
Include your order number (it looks like PG-123456) if you have one - it saves a whole round of back-and-forth. We reply within one business day.
When we're around
Support hours
Write anytime - during desk hours most emails are answered within the same business day.
Support Desk · United States
Eastern Time
- Monday – Friday
- 9:00am – 6:00pm
- Saturday
- 10:00am – 2:00pm (email only)
- Sunday
- Closed
Made to order
Have something special in mind?
From wedding favors to corporate gifting, our artisans can craft it for you.
