Frequently Asked Questions

In-stock items are inspected and hand-wrapped within 1–3 business days before they ship. Made-to-order pieces take longer and are confirmed with you directly.

Yes — we ship across the United States and to most countries with tracking. See our shipping policy for rates and delivery estimates.

Standard U.S. shipping is free on orders over $75, with a flat $7.99 below that. International rates are calculated at checkout.

We email a tracking number as soon as your parcel leaves our workshop. You can also follow it on our order tracking page.

We accept returns within 30 days of delivery on unworn items in original condition. Full details are on our returns page.

Personalized and made-to-order pieces are crafted just for you and generally cannot be returned, unless they arrive damaged or incorrect.

We're sorry! Contact us within 7 days with a photo and we'll arrange a replacement or refund.

Yes. Our pieces are handwoven and naturally dyed, so small variations in color, weave, and texture are the signature of genuine handmade work — never defects.

Each product page lists measurements where applicable. If you're between sizes or unsure, reach out and we'll gladly advise.

Most items are best gently hand-washed or dry-cleaned. Care details are included with your order and on the product page.

Absolutely — from personalized gifts to wedding and corporate orders. Start on our custom orders page.

Timelines depend on the design and quantity, and are confirmed with you before production begins. We'll always work to your event date where possible.

Yes — we offer tiered pricing for retailers, events, and corporate gifting. Learn more.